My email to TARGET will explain my frustration!!!!
I am writing in regards to our return experience today. I have lost faith in Target and how Target takes care of its customers. Especially when it comes to a Target brand. We are loyal Target shoppers even though there are stores closer to our home. I brag about my love for Target all the time in fact.
We have been using Target diapers and even wipes for years on our children. I brag about the diapers to others because I have always loved them compared to name brand diapers. We recently bought a brand new box of diapers in a larger size for our youngest daughter. She developed a rash/hives on her body where she didn't want to wear clothes. It took me a day or two to go through all the changes in the house and mark them off one by one. Then I realized we just opened a new box of Target brand diapers. Also there was the fact the rash/hives was where her diaper touched her skin. Around her legs, on her lower back, her lower belly and her butt cheeks.
We figured there would be no problem with the return and Target would stand by their Target brand products. I was wrong. The manager couldn't even come talk to us in person, she told the cashier over the walkie talkie that with no receipt there could be no exchange.
I'm the manager of a drug store chain and I will end this email with one question to you,
"Why would I want to spend my hard earned money in a store that will not back up their own Target brand?"
I'm really disappointed with Target right now and don't see myself shopping there in the future.
Thank you for your time.
Michelle Lee @ www.theadventuresofsupermom.com
Okay, technically I'm not the manager of the drug store since I now work from home since I had baby #3 and #4. STILL!!!! I would stand by MY STORE BRAND and make it right to the customer!
If we don't have our customers then we don't have a business.