Wednesday, March 17, 2010

Target is trying to make it right.

I vented the other day about our Target return experience.  It really made me lose faith in Target. 

They emailed us back asking for additional information to which I gave them.  Here's there last email to us.

Dear Michelle L,

Thanks for your reply with the information that was requested.

Your thoughts and comments about this item are very important to us. I've
documented your concerns and shared them with our Guest Reporting Center and
Store Operations for further review.

I'm sorry the store wasn't more helpful.  As a gesture of apology I'm sending
you a Target $15 GiftCard to reimburse you for the diapers.  Please use it in
the store for a better experience.   

In addition, If you have any additional questions, please call our Guest
Relations team at (800) 440-0680. We’re available Monday through Friday from 7
a.m. to 8 p.m., Central time.

Thanks for writing. We appreciate this opportunity to review your experience.

Sincerely,

Target Guest Relations

This all still irks me.  This could have ALL been avoided if the manager on duty had done the RIGHT thing at the store.  Now, they have left us with a sour taste in our mouth.  THANKS TARGET!!!  I hope I am able to enjoy shopping with you again.   Time for me to hand out my Cardboard Cookie Award again!

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