I bought a Dell Laptop several years ago. I quit using the laptop as my main computer because Superdad has two computers that he "made" and they are set up in the office area.
I got the laptop out over the weekend to start using it again. It wouldn't start up. I ASSUMED it was the power cord and a dead battery. Upon review, I found out there was a recall on the POWER CORD due to a fire HAZARD!!!!! So, I have trying to get an English speaking person on the phone at DELL!!!! OMG, it isn't possible.
I spent time WAITING on the phone for DELL that I will never get back. I have been transferred SEVERAL times, I lost count. I have even been DISCONNECTED TWO TIMES making me have to start ALL OVER AGAIN. I even got online to do a live chat with a tech person. OMFG!!!!!!
Finally, I got so angry I typed them up an email.
I have been disconnected twice, tried to find help online talking with a Dell
support person and have been transferred several times.
My Inspiron 3800 laptop needs a new cord. My computer quit working and we were
looking to buy a new cord when we realized my cord was recalled several years
ago. We were not told of the recall, I am guessing because we moved to a new
address after the computer was already paid for.
Here is the link on Dell for the recalled power cord:
I know my warranty has expired but due to my cord being recalled I should
receive a new cord at no charge.
The numbers on my cord are:
Can this email be directed to the right person so I may get a new power cord as
soon as possible so my computer may work again.
I waited.....and waited....more than the 24 hours that they claimed would be the response time.
This came in the mail yesterday:
Thank you for contacting Dell Online Customer Care.
For assistance with this issue, please contact our Tech Support Department toll
free at 800-624-9896. They would be able to assist you with this issue.
Rep ID 161582
Dell Online Customer Care
When corresponding with Dell, please include your order or customer reference
Hmmmm. So, I have to call the same NUMBER I have been calling and talk to the same people that did NOT have a CLUE and kept transferring me to another non-English speaking person and in the end get disconnected again?
I think not!
EFF OFF DELL!!!
You can keep your sorry ass power cord and I am not ordering a battery. I am going to buy MYSELF a brand new laptop that doesn't have that awful VISTA on it!!!!
~sticking tongue out!~